Troubleshooting

Set Logs to Debugging Mode

To set the Linux Agent logs to Debugging Mode, update the netuitive-agent.conf file.

  1. Navigate to the netuitive-agent.conf file.
  2. Update level = INFO to level = DEBUG.
  3. Save and restart your agent.
# to increase verbosity, set DEBUG
level = DEBUG
handlers = rotated_file
propagate = 1

Need Help?

1. Save as Zip File

Copy /opt/netuitive-agent/bin/get-support and paste it into your command line interface to zip up your agent configurations, logs, and system metadata. The file will be stored in /opt/netuitive-agent/

Success Message:

Collecting logs and configuration....
creating file....
Please open a support case and upload
/opt/netuitive-agent/support-YYYYMMDD_173454
with a detailed description of the issue.
Thank you

2. Send Zip to Support

Open a support ticket by emailing support@metricly.com with the file attached and a subject / message body describing the issue(s) you experienced.