Troubleshooting

• Logs are written to C:\ProgramData\CollectdWin\CollectdWin.log by default.
• Errors are written to the Event Log.

To adjust the log file level, edit the line below near the end of the CollectdWinService.exe.config:

1. Navigate to C:\Program Files\CollectdWin\config or C:\Program Files (x86)\CollectdWin\config.
2. Edit<logger name="*" writeTo="default" minlevel="[Trace/Debug/Info/Warn/Error/Fatal]" />.
3. Save file.

Windows Server 2003

If you are monitoring a Windows Server 2003 instance and are having trouble seeing data in CloudWisdom, you may need to install a hotfix from Microsoft. In August 2016, AWS disabled an SSL cipher in their standard ELB policy that was the last supported SSL cipher that comes with Windows Server 2003 by default. Microsoft has created a hotfix (Windows Server 2003 R2 32Bit and 64Bit) to add more modern ciphers to your OS, which will fix the issue. The hotfix can be found here.

Proxy Troubleshooting

Determining if you have a proxy enabled

1. Open Internet Explorer.
2. Click the Tools icon, and then click Internet Options.
3. On the Connections tab, click LAN settings. If any of the checkboxes are selected and the appropriate information is filled out, you may need to configure proxy settings to enable data being posted by the agent on your server.

Configuring the proxy

1. Add the following to the end of the CollectdWinService.exe.config file after the section and before the closing tag:

<system.net>
<defaultProxy enabled="true" useDefaultCredentials="true">
<proxy/>
</defaultProxy>
</system.net>

2. Replace the element with one of the options below (corresponding to which option was selected in Internet Explorer).

Proxy Options

More information about proxy settings can be found in the MSDN.

No Proxy

Automatically Detect Settings

If the Automatically detect settings checkbox was selected, use the following proxy element:

<system.net>
 <defaultProxy enabled="true" useDefaultCredentials="true">
   <proxy autoDetect="true" />
 </defaultProxy>
</system.net>

Use automatic configuration script

If the Use automatic configuration script checkbox was selected, use the following proxy element:

<system.net>
      <defaultProxy enabled="true" useDefaultCredentials="true">
        <proxy scriptLocation="http://www.test.com:1234/sampleScript" />
      </defaultProxy>
    </system.net>

Replace SCRIPT_URI with the content of the Address text box in the LAN settings window.

Use a proxy server for your LAN

If the Use a proxy server for your LAN checkbox was selected and the address and port are specified, use the following proxy element:

<system.net>
    <defaultProxy enabled="true" useDefaultCredentials="true">
      <proxy proxyAddress="http://proxyhost:8088" />
    </defaultProxy>
  </system.net>

Replace URI_STRING with the address and port settings used (e.g., http://proxyhost:8088). If the address and port are not specified, then the proxy is manually configured on the Advanced screen. Enter the proxy element as above but using the address and port given for the HTTPS protocol.